Support

We usually reply within 2 business days.

Email us at totallossgame@yahoo.com for help, bug reports or feedback.

When reporting a bug, please include

Your device model (for example, iPhone 15)
Your iOS version
The app version (shown in the game's menu)
What happened and what you expected, with a screenshot if you can

Frequently asked questions

How do I restore my purchases?

Open the in-game shop and tap Restore Purchases. You need to be signed in to the same Apple ID that made the purchase.

I was charged but did not receive my cash pack.

Close and reopen the app, then try Restore Purchases. If it still does not appear, email us with your Apple receipt. Refunds are handled by Apple at reportaproblem.apple.com.

How do I reset my progress?

Use the Reset button in the game's menu. This permanently erases your saved progress on that device and cannot be undone.

How do I delete my data?

All game data is stored only on your device. Deleting the app removes it. We hold no copy of your data.

Will I lose progress if I delete the app?

Yes. Progress is stored locally on your device, so deleting the app or switching phones without a device backup will remove it.

Does the game need an internet connection?

No. Total Loss plays fully offline.